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Mandatory Web Locate Requests for Contractors and Members

07 Aug 2019 10:08 AM | Deleted user

News Release

Mandatory Web Locate Requests for Contractors and Members

Beginning September 16, 2019, all Contractor and Member locate requests must be submitted online. Following a three-month grace period, this mandate will be enforced January 1, 2020.


Locate requests submitted by phone are more likely to result in damage to underground infrastructure due to challenges associated with verbally relaying the precise location of proposed excavations. When a locate request is placed online through the web portal, however, precise dig site information is drawn on a map by the excavating party and relayed directly from them to the utility owner and/or their locating crew eliminating verbal description and interpretation challenges. In relation to this, Alberta One-Call Corporation examined all damages to underground infrastructure in Calgary and Edmonton between June 2017 and May 2018 and concluded a significantly higher rate of damage, respectively in those cities, when locate requests were submitted by phone rather than the web.


Emergency and Homeowner locate requests, and locate requests placed by satellite phone for ground disturbances in locations where there is no cellular service, are exempt from this rule.

Shifting from “Call” to ClickBeforeYouDig

The majority of Contractors and Members have already shifted the locate request process to the web. In June 2019, 90% of all locate requests from Contractors, and 93% of all locate requests from Alberta One-Call Members, were submitted online.

How to prepare

AOC hosts weekly web-training webinars. Sign-up for the next one HERE.


Please send questions to Info@AlbertaOneCall.com.

Thank you,

Mike Sullivan
Alberta One-Call Corporation

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